SHIPPING & RETURNS
The Bucket Company uses discreet packaging to deliver your tools. We work with the best carriers in the business to make sure your order gets to you on time.
From our Secure Checkout page you’ll see your item description, price and delivery location. Orders are processed & shipped within 2 business days (M-F 9am-5pm PST). Once your order has been shipped you will receive an email with interactive tracking information.
Since the actual delivery of your order can be impacted by many events beyond our control once it leaves our warehouse, The Bucket Company cannot be held liable for late deliveries, lost or stolen packages. Signature confirmations must be mentioned in the note section of purchase. We will, however, always work with you to ensure a smooth delivery.
We want you to be able to utilize your tools in your garden as soon as possible. Preordering today means you have reserved your spot in line when backordered items arrive at our warehouse. If an item in your order says it is backordered, you will receive it in a maximum of 4-8 weeks. However, keep in mind that’s a maximum. If we receive it sooner, you will have it sooner because our pre-orders are our top priority. Once your backordered item has been shipped out to you from our warehouse, you will receive an email with interactive tracking information.
At our core we believe you will be thrilled with the tools you purchase from us. That’s because the The Bucket Company team goes out of our way to ensure all our products are designed and engineered to give you and your plants what you need to grow. We understand, however, that sometimes a product may not be what you expect it to be. If that happens, we want you to know what to do:
Order the wrong thing? Change your mind? No worries. For any new, unopened items simply return them in their original packaging within 30 days of delivery for a full refund. Be sure to include your packing slip and/or order information in the box. Customer will be charged logistic fees for shipping and returns.
The Bucket Company works on being perfect, however if for some reason you receive the wrong item or a broken tool, you can process a return within 30 days and we will cover the shipping costs. Simply go to our Contact Us page on the website and select the Returns drop down menu. Make sure to include details about the items you are returning and your order number in all communication.
Your time and money are valuable. You should expect to see a full refund for returned items within four weeks of giving your package to the return shipper. However, this is the maximum time, we will do everything we can to get it back to you sooner.
This estimated time period includes the maximum transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).